If your Surface still can’t find your wireless network, try Solution 2. Go to Start, and select Settings > Network & internet > Wi-Fi > Show available networks, and see whether your wireless network name appears in the list of available networks. If your Surface can’t find your wireless network but you can see and connect to your network on another device, try the following solutions. Let them know that none of your devices can see your wireless network. If you continue to have problems with your wireless network, contact your internet provider or the manufacturer of your wireless router. Check the manufacturer’s website to see whether firmware updates are available for your equipment. If you’re having wireless connection problems, your router or access point might need a firmware update.
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Solution 3: Update the wireless network firmware If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions. If you still don’t see your wireless network, try Solution 3. If you see your wireless network name, select it and select Connect. Go to Start, and select Settings > Network & internet > Wi-Fi > Show available networks, and see whether your wireless network name appears in the list of available networks. Plug in your router and wait another minute.Īfter your Surface restarts, sign in to Windows. If you don't see a reset button, remove the battery instead. For this kind of modem, press and quickly release the reset button. Note: Some modems have a battery backup that prevents the lights from going out. If you can connect to your wireless network from another device but not from your Surface, see Wireless network is available on other devices but not on Surface below. Go to Wireless network isn’t available on other devices below for some possible solutions. If you can’t see your wireless network on any device, the problem may be with the network itself. Can you connect to your wireless network from another PC, tablet, or smartphone? If you don’t see your wireless network listed in the available networks on your Surface, you should first make sure your network is available and working properly on another device. Other wireless networks are available, but your network is not in the list. Wi-Fi is set to On, and Airplane mode is set to Off. Go to Start, and select Settings > Network & internet > Wi-Fi. If you’re having other issues with Wi-Fi, see F ix Wi-Fi connection issues in Windows for more solutions.Ĭheck the Wi-Fi settings on your Surface: Gift Returns: If your item was a gift and you’d like to return it, the return process is the same as above please note that the refund will be issued to the original form of payment.įor return information or to initiate a return, please visit the Online Return Center.Important: Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. No pricing will be displayed in or on the package. Orders sent as gifts will include your gift message. Refunds or replacements will NOT be issued for lost or missing packages. The shipment is under customer ownership after it leaves the NETGEAR warehouse. Customers are responsible for tracking the package and being available to receive the shipment. NETGEAR highly recommends that you use FedEx Delivery Manager or USPS Informed Delivery to track your shipment and receive delivery notifications.
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